Orders and Purchases
How do I place an order?
We make ordering from Makerlab Philippines simple whether you’re shopping as an individual or a business.
- Visit www.makerlab-electronics.com
- Use the search bar or browse categories to find the product you want.
- On the product page, choose the quantity and click Add to Cart.
- Once you’ve added all items, click the Cart icon and then Checkout.
- Enter your shipping details, contact info, and choose your payment method.
- Review your order, then click Place Order.
You’ll receive a confirmation email once your order is successfully submitted.
What modes of payment do you accept?
For orders placed through Makerlab, we offer the following secure online payment options:
We accept major international and local cards:
- Visa
- Mastercard
- JCB
- UnionPay
- American Express
Enjoy 6 months 0% interest installment for the following credit cards:
- BDO
- BPI
- Metrobank
- UnionBank
Installment availability is subject to bank approval and minimum spend requirements.
We also accept eWallet payment. You may pay securely using:
- GCash
- Maya
- ShopeePay
- GrabPay
You can pay via QR Ph using supported Philippine banking apps and eWallets.
How it works:
- Select QR Ph as your payment option at checkout.
- Scan the QR code using your banking or eWallet app.
- Confirm the payment amount.
- Complete the transaction.
For flexible payments online, we accept:
- BillEase
- HomeCredit (Select Users)
Do you accept split payments?
Split payments are generally not supported in our online checkout system. However, for special cases or large orders, you may contact our Sales Team to discuss possible payment arrangements. Please email us at sales@makerlab-electronics.com and include:
- Item name(s) or product link(s)
- Quantity
- Preferred payment methods
- Order total (if available)
All requests are subject to review and approval.
Do you accept COD (Cash on Delivery) as a payment method?
At the moment, we do not offer Cash on Delivery (COD) as a payment method for online orders.
Can I still cancel my order?
Yes, you may request to cancel your order as long as it has not been shipped yet. Once your order has already been processed, packed, or handed over to the courier, cancellation may no longer be possible.
How to Request a Cancellation
Please contact us as soon as possible at sales@makerlab-electronics.com and provide the following details:
- Order Number
- Full Name used in the order
- Reason for cancellation
Our team will review your request and assist you accordingly.
Important Notes
- If the order has already been shipped, you may need to wait for the item to be delivered and follow our return process instead.
- Refund processing time may vary depending on the payment method used.
Delivery
Can Makerlab deliver to my location?
Yes, Makerlab delivers nationwide! We can ship orders to most locations within the Philippines through our trusted courier partners. Delivery availability and lead time depend on your exact address.
To check if we deliver to your location:
- Enter your shipping address at checkout.
- Our system will automatically show available delivery options and estimated times.
- If delivery to your area is restricted or unavailable, our Sales Team will contact you with alternative arrangements.
How much is the shipping fee?
Shipping fees vary depending on:
- Delivery location
- Package size and weight
- Courier service selected
The exact shipping cost will be automatically calculated and displayed at checkout once you enter your delivery address.
How long will my order take to arrive?
Delivery time depends on your location and the courier service used.
- Metro Manila: 1–3 business days
- Provincial Areas (Luzon, Visayas, Mindanao): 3–15 business days
- Remote areas: May take longer depending on accessibility
Orders are processed within 1 business day after payment confirmation (excluding Sundays and holidays).
To check the current status of your shipment, input the tracking number to your chosen courier:
- Click Here for LBC Express
What should I do if my order is delayed?
If the tracking has not updated or your order has significantly exceeded the estimated delivery time, please contact us at sales@makerlab-electronics.com
Do you offer same-day delivery?
Yes. We offer same-day delivery through Lalamove for customers who need their orders urgently. This service is available for areas within Metro Manila and nearby locations, depending on courier availability.
How do I request same-day delivery?
To request same-day delivery:
- Place your order through our website.
- Select Lalamove during checkout (if available).
- Our team will arrange the booking once your order is confirmed and ready for dispatch.
If the option is not available at checkout, you may also email us at sales@makerlab-electronics.com to request it.
When will my same-day delivery order be shipped?
Once your order is confirmed and ready for pickup, we will arrange the Lalamove booking.
Delivery is usually completed within the same day, depending on:
- Traffic conditions
- Courier availability
- Delivery distance
Can I book my own delivery?
Yes. Customers may also book their own delivery for pickup from our store or warehouse.
Please contact us first at delivery@mail.makerlab.ph to confirm that your order is packed and ready for pickup.
